WHAT IS YOUR BENCH RATE FOR REPAIRS? — In order to provide the most realistic labor charge in each situation, we do not have a set bench rate, but evaluate each job on a case-by-case basis.

DO YOU REQUIRE A DEPOSIT? — We require a $30.00 labor deposit on most equipment, which represents a nominal diagnostic fee. The exceptions are keyboards with 88 keys, mixers of 16 channels or more, and other equipment consuming greater time in the checkout process than standard guitar amps and similar units. If our repair estimate is declined, this deposit is non-refundable. However, if we proceed with the repair, this amount is deducted from the labor charge.

WHAT IS YOUR TURNAROUND TIME? — That depends on our work load — typically around 7-10 business days. We will confirm turnaround time when you bring in your equipment.

DO YOU OFFER RUSH SERVICE? — We will perform rush service for a $60 surcharge. This will put your unit on the next available bench. You may however, still have to wait if special parts have to be ordered. You may request expedited shipping of parts. This cost will be added to your invoice.

WHICH FORMS OF PAYMENT DO YOU ACCEPT? — We accept cash, checks, Visa, Mastercard, Discover, Diners and UnionPay, as well as check cards.

WHAT IS YOUR WARRANTY? — All equipment is thoroughly QC'd prior to pickup.  Demonstration of equipment performance, if desired, is usually available. We warranty the service we perform on all equipment for a period of sixty (60) days from the date of pick up. All parts used in repair work are covered by the manufacturer's warranty. Failures deemed to be caused by misuse or abuse are excluded.

WILL MY PRESET SOUNDS BE SAFE? — While we make every effort to safeguard your presets, there always exists the possibility of them being erased. Please back up all user presets before bringing in your equipment for service.